PlayCroco Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of PlayCroco Casino. They apply to the website, your account, any games or services made available through the website, and related content. By accessing the website, creating an account or using a service, you confirm that you have read, understood and accepted these terms.

If you do not agree with any part of these terms, you must not register, deposit funds, place bets or otherwise use PlayCroco Casino. Additional rules may apply to particular games, promotions, payment methods or services. Those rules will be displayed where relevant and form part of these Terms & Conditions when you choose to use the applicable feature.

You are responsible for reviewing the current version of these terms before using the website. PlayCroco Casino may update, replace or amend these terms when reasonably required, including to reflect changes to services, technology, legal requirements or operational arrangements. The updated version will apply from the date it is published, unless another date is stated.

The website is intended for adults who are legally permitted to use gambling services in their location. Gambling laws may differ between Australian states and territories and may also apply differently depending on where you are physically located. You must check the laws that apply to you and use the website only where your participation is lawful.

Your responsibilities

• Provide accurate, complete and up-to-date information when registering or using your account.
• Keep your account login details confidential and take reasonable steps to prevent unauthorised access.
• Use the website only for lawful purposes and in accordance with these terms.
• Read all game, promotion and payment information before taking part.
• Make sure that gambling is suitable for your personal and financial circumstances.
• Notify PlayCroco Casino promptly if you believe your account has been accessed by someone else.

2. Accounts, verification and acceptable use

You may need to create a personal account to access some or all of the available services. Unless the website expressly allows otherwise, each person may hold only one account. An account must be used by the person in whose name it is registered and must not be sold, transferred, rented or made available to another person.

PlayCroco Casino may request information or documents to verify your identity, age, location, payment activity or source of funds. This may occur at registration, before a transaction, when account activity requires review or at another time. You must provide information that is genuine, current and capable of verification. Failure to complete a reasonable verification request may limit access to an account or service.

You must be of the minimum legal age required to use the relevant gambling service. You must not allow a minor or another person to access your account. You are responsible for using suitable device controls, passwords and other reasonable security measures to help prevent unauthorised use.

Prohibited conduct

You must not use PlayCroco Casino to carry out unlawful activity, conceal the source of funds, abuse a payment method, interfere with the website or obtain an unfair advantage. You must also not attempt to manipulate games, exploit an error, use unauthorised software, introduce malicious code or interfere with another player's account.

• Create or control an account using false, misleading or stolen information.
• Use another person's payment method without proper authority.
• Collude with other users or use automated tools, bots or scripts.
• Exploit a technical fault, pricing error, game error or website vulnerability.
• Circumvent an account restriction, exclusion, deposit control or other safety measure.
• Use the website to harass, threaten, defraud or harm another person.
• Attempt to disguise, reverse or improperly recover a transaction.

Where there are reasonable grounds to suspect a breach of these terms, unlawful conduct, fraud, money laundering, an integrity concern or an account security issue, PlayCroco Casino may investigate and take appropriate action. This may include restricting an account, cancelling affected activity, withholding access while checks are completed or closing the account where permitted by law.

3. Deposits, wagering and withdrawals

Available payment methods, currencies, transaction conditions and any applicable charges will be shown on the website or during the relevant transaction. You must use a payment method that is in your name or that you are authorised to use. A transaction may be declined, delayed or subject to verification where required for security, compliance or technical reasons.

You must not deposit more than you can afford to lose. Funds added to an account should be used only for the services made available through PlayCroco Casino and must not be used for unlawful activity. You are responsible for checking transaction details before confirming a deposit, bet or other instruction.

Games and bets are subject to the rules displayed for the relevant product. You should check the stake, odds or game information, applicable conditions and confirmation shown before completing an action. A transaction is generally treated as accepted only when it has been recorded by the website. If a technical or obvious error affects a transaction, PlayCroco Casino may review and correct the affected activity in accordance with applicable law and the relevant rules.

A request to withdraw funds may require account, identity, payment or compliance checks. Withdrawals may be returned to an eligible payment method or processed in another permitted way. The available process and any applicable conditions will be shown on the website. You must ensure that your payment and account information is accurate. PlayCroco Casino does not guarantee that every payment method will be available at all times.

Promotions and offers

Promotions, bonuses, rewards and other offers are subject to their own displayed terms. Those terms may set out eligibility requirements, qualifying transactions, wagering conditions, expiry arrangements, game restrictions, maximum values or other limitations. You should read the specific offer terms before accepting or using an offer.

Unless the applicable promotion terms state otherwise, offers are intended for one person, one household and one account. PlayCroco Casino may withdraw or amend an offer where it has been used in error, obtained through abuse or accessed by an ineligible person. Promotional benefits may be removed if the relevant conditions are not met or if the underlying transaction is reversed.

Nothing in these terms guarantees a particular result, return or level of winnings. Gambling outcomes are uncertain, and you should never place a bet because you believe a win is guaranteed or because you are trying to recover previous losses.

4. Responsible gambling, privacy and general legal provisions

Responsible gambling

PlayCroco Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Before playing, set a personal budget and time limit and do not gamble with money needed for household expenses, bills or other essential commitments.

• Only gamble when you are comfortable and able to make clear decisions.
• Do not chase losses or increase stakes to try to recover money.
• Do not gamble while affected by alcohol, drugs or strong emotional distress.
• Take regular breaks and monitor the time and money you spend.
• Use available account controls, limits, time-outs or self-exclusion tools where appropriate.
• Seek independent support if gambling is becoming difficult to control.

If you think gambling may be affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate independent support service. Information about responsible gambling tools and support options may be available through the website. PlayCroco Casino may also apply restrictions or take other steps where required to support account safety and responsible use.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used for account administration, identity and security checks, payment processing, customer support, legal compliance, responsible gambling measures and the operation and improvement of the website. You should read the Privacy Policy for further information about collection, use, disclosure, storage and your privacy rights.

By creating an account, you may receive service messages relating to your account, transactions, security or important changes. Marketing communications will be managed in accordance with applicable requirements and any preferences or unsubscribe options made available to you.

Website content, availability and liability

PlayCroco Casino aims to provide accurate and useful website information, but content may change and may not always be complete, current or error-free. Website features, games, payment methods and availability may be changed, suspended or withdrawn. The website may also be unavailable because of maintenance, telecommunications issues, device problems or circumstances outside reasonable control.

You are responsible for having a suitable device, internet connection, software and security arrangements. To the extent permitted by law, PlayCroco Casino is not responsible for loss caused by your failure to protect account credentials, your use of an unsupported device, unauthorised access resulting from your actions, or interruptions outside its reasonable control.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those protections, use of the website is at your own risk, and any liability will be limited to the extent permitted by applicable law.

Intellectual property, complaints and governing law

Website text, branding, graphics, software and other content are owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute or commercially exploit website content without permission, except where permitted by law.

If you have a question, concern or complaint about an account, transaction, game or service, please use the customer support or complaints process made available on the website. Include enough information for the matter to be reviewed, but do not send unnecessary sensitive information through an unsecured channel. An internal review may require account and transaction checks.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to Australian consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A delay or failure to enforce a right does not waive that right. The current version of these Terms & Conditions is the version published on the website.