Responsible Gaming

Gambling should stay within safe limits

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is uncertain, and previous results do not improve the likelihood of a future result. A win should not be treated as income, while a loss should not be seen as something that must be recovered through further play. Only gamble with funds that are available for entertainment after essential costs have been covered.

Before you play, consider whether gambling fits comfortably within your budget and daily life. Set a spending amount and a time limit before starting, then stop when either limit is reached. Avoid increasing your stake because you are losing, chasing a previous win or trying to change an outcome. Taking regular breaks can help you keep a clear view of how long you have been playing and how much you have spent.

Practical habits for safer play

• Decide your gambling budget in advance and keep it separate from money needed for rent, bills, food, transport or other essentials.
• Set a maximum session time and use a break when that time has ended.
• Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape a personal problem.
• Do not rely on gambling to create an income or solve financial difficulties.
• Keep gambling separate from other entertainment spending so that you can understand its true cost.
• Review your activity regularly rather than focusing only on individual wins or losses.
• Talk openly with someone you trust if gambling starts to affect your mood, relationships or finances.

You must meet the minimum legal age and any other eligibility requirements that apply where you are located. Never allow another person, including a young person, to use your account. Keep your login details private and take reasonable steps to prevent unauthorised access to your device and account.

Tools to help you stay in control

PlayCroco Casino may provide account features designed to help you manage your gambling. The features available to you can depend on the service, your account and applicable requirements. Read the information shown in your account carefully before selecting a setting. A limit is most useful when it is chosen before you begin playing and is treated as a firm personal commitment.

Possible account controls

• Deposit limits, which can help restrict the amount added to an account over a selected period.
• Wagering or spending limits, where available, which can help manage the amount used for play.
• Session reminders, activity statements or account history, which can help you check your time and spending.
• Time-outs or short breaks, which can prevent access for a chosen period.
• Self-exclusion, which can restrict access for a longer period when you decide that stopping is the safest option.
• Account closure or suspension, which may be appropriate if you do not want to continue using the service.

Settings should be selected carefully and should not be changed simply to continue gambling beyond an amount or period you originally considered safe. Some changes may take effect immediately, while others may be subject to a waiting period or additional checks. If a limit cannot be reduced or a request is not available through your account, follow the instructions provided by customer support or the relevant account process.

A self-exclusion request is a serious decision to stop gambling. If you choose self-exclusion, do not attempt to open another account or use another person's account. You should also remove saved payment methods, block gambling-related access where possible and tell a trusted person about your decision. Self-exclusion does not remove the need to manage any separate accounts or services you may hold elsewhere.

If you think you may have lost control, act promptly. Stop playing, withdraw any funds you are entitled to withdraw under the applicable rules, close or restrict your account if appropriate, and seek independent support. Our account tools are intended to assist with safer gambling; they cannot remove the risks associated with gambling or guarantee that harm will not occur.

Recognising when gambling may be causing harm

Problem gambling can affect anyone. It is not defined only by the size of a loss or how often a person plays. The important question is whether gambling is becoming difficult to control or causing negative effects. Warning signs can develop gradually, so it is worth taking them seriously even if the situation does not feel severe.

Possible warning signs

• Spending more time or money gambling than you intended.
• Repeatedly trying to win back money that has been lost.
• Increasing stakes or taking greater risks to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Hiding gambling activity, losses or account information from family, friends or colleagues.
• Borrowing money, missing payments or using funds intended for essential expenses.
• Losing interest in work, study, hobbies, relationships or other activities.
• Gambling to manage sadness, stress, loneliness, boredom or other difficult feelings.
• Continuing to gamble after it has caused arguments, financial pressure or other problems.
• Feeling regret after playing but returning to gamble again soon afterwards.

If any of these signs sound familiar, consider stopping rather than trying to manage the problem through more gambling. Speak with someone you trust and contact a qualified gambling counsellor or an appropriate support service in your state or territory. Free or low-cost support may be available through Australian gambling-help services, community health providers and financial counselling organisations. You can also seek advice from a doctor or mental health professional.

Support is also available for family members, partners and friends who are affected by another person's gambling. You do not need to wait until a crisis occurs before asking for help. A support professional can help you understand what is happening, plan safer boundaries and consider practical steps relating to finances, communication and wellbeing.

If gambling is connected with thoughts of self-harm, immediate danger or a serious mental health concern, stop gambling and seek urgent assistance through local emergency services or an appropriate crisis support provider. Gambling support should not replace urgent medical or emergency care.

Your responsibilities and our approach

Responsible gambling is a shared responsibility. PlayCroco Casino aims to provide information and account options that can help players make informed decisions, while each player remains responsible for following the law, meeting eligibility requirements and using the service in a safe and considered way. Gambling is not suitable for everyone, and choosing not to gamble is always a valid option.

We may take steps to protect the integrity of the service and support safer gambling, including applying account checks, reviewing activity where appropriate, responding to requests for limits or exclusion, and restricting or closing accounts in line with applicable requirements. We may ask for information needed to verify an account or process a request. These measures are not a substitute for personal limits or professional support.

Before using the service

1. Check that online gambling is lawful for you in your location and that you satisfy the applicable age and account requirements.
2. Read the relevant terms, privacy information and account instructions before depositing or playing.
3. Decide how much time and money you can afford to spend without affecting essential commitments.
4. Choose suitable limits or breaks before you start, where those features are available.
5. Make sure you understand how to request a restriction, time-out, self-exclusion or account closure.
6. Keep your account secure and never permit another person to gamble through it.

For help with account controls, account closure or safer gambling features, use the support route available through the PlayCroco Casino website or your account. Do not delay asking for assistance if gambling is no longer enjoyable or is affecting your finances, health or relationships. Independent support services can provide advice without requiring you to continue gambling, and seeking help is a positive step.

This page provides general information and is not financial, legal or medical advice. Requirements and support options can differ between Australian states and territories and may change over time. You should check the current rules and support information that apply to your circumstances. If you are unsure whether gambling is safe for you, the safest choice is to stop and seek independent advice.