Cookies Policy

1. What cookies are

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device or browser and remember certain information about a visit. Cookies can help a website operate properly, remember settings, provide security features and understand how visitors use its pages.

Some cookies are placed directly by PlayCroco Casino. Other cookies may be placed by service providers that support website hosting, security, analytics, advertising, payments, customer support or other online functions. These third parties may use cookies or similar technologies in accordance with their own privacy information and the instructions provided by the relevant service.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you remove them. The duration of a cookie can vary according to its purpose, technical settings and the service that places it.

The term cookies in this policy also includes similar technologies, such as pixels, tags, local storage, software development kits and other tools that store or access information on a device or help us understand how a website is used. These technologies may be used even where a traditional cookie is not involved.

Why cookies matter on an online casino website

Cookies can support important functions when you browse an online casino website. For example, they may help maintain a secure session, remember language or display preferences, keep pages working as intended and assist with the presentation of information relevant to the service you are using. They may also help identify technical problems and reduce the risk of suspicious or unauthorised activity.

2. How PlayCroco Casino uses cookies

PlayCroco Casino may use cookies and similar technologies for the following general purposes. The exact cookies used can change as the website, security measures, service providers and legal requirements develop.

• Essential operation: to provide core website functions, load pages correctly, maintain sessions and support navigation between different parts of the website.
• Account and login functions: to help remember an active session, support sign-in processes and provide access to account areas where available.
• Security and fraud prevention: to help protect the website, accounts and services from unauthorised access, automated abuse, suspicious activity and other security risks.
• Preferences: to remember choices such as language, region, display settings, cookie selections and other preferences that make the website easier to use.
• Performance and diagnostics: to understand whether pages and features are functioning properly, identify errors and improve reliability, speed and accessibility.
• Analytics: to collect information about how visitors interact with the website, such as which pages are visited, how long pages are viewed and whether a page or feature is working as expected.
• Service improvement: to assess website journeys and make content, layout, navigation and online features more useful to visitors.
• Communications and marketing: where permitted and where relevant consent or another lawful basis applies, to help deliver, measure or tailor information about services, campaigns or promotions.
• Compliance and record keeping: to support legal, regulatory, security and responsible operation requirements, including maintaining records of relevant choices or activity where appropriate.

Not every cookie is used for every visitor. The cookies presented to you may depend on the pages you visit, whether you have an account, the device or browser you use, your location and the choices you make through the cookie settings tool.

Categories of cookies

Cookies are commonly grouped into categories to make their purpose easier to understand. Essential cookies are used for functions that are necessary for the website or a requested service to operate. They may not be available for opt-out through a preference tool because disabling them could prevent key features from working.

Preference cookies remember choices made during a visit. Analytics and performance cookies help us understand use of the website and improve its operation. Marketing or advertising cookies may support the delivery, measurement or personalisation of communications, subject to applicable requirements and your choices. Some cookies may fall into more than one category depending on how they are used.

Where consent is required, non-essential cookies will be used in accordance with your selection. You can change your choices at any time using the available cookie preference controls, although changing your settings will not necessarily remove cookies that were already stored on your device.

3. Third-party technologies and information collected

PlayCroco Casino may use third-party services to help operate and improve the website. These services may place cookies or use related technologies on our behalf, or may collect information directly under their own terms. Examples can include website analytics providers, security services, content delivery services, customer support tools, payment-related services and advertising or campaign measurement providers.

The information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referring website, pages viewed, links selected, visit times, technical errors and information about how you interact with the website. Depending on the technology and settings, information may also be associated with an account, session or device identifier.

Cookie information is generally used to understand and support activity on the website rather than to identify you by name. However, information collected through cookies may be combined with information you provide or information generated when you use our services. Where this occurs, the combined information will be handled in line with our Privacy Policy and applicable privacy requirements.

Third-party websites, applications and content may have their own cookies and privacy practices. If you follow a link to another website, use an embedded feature or interact with content supplied by another organisation, that organisation may collect information in accordance with its own policies. PlayCroco Casino does not control every third-party cookie or technology and recommends reviewing the relevant third party's information before using its services.

Security, privacy and responsible use

Cookies are only one part of the technical and organisational measures used to operate the website. They do not remove the need for you to protect your account details, use a secure device and keep your browser and operating system updated. You should not share passwords, one-time codes or other security information with anyone.

Online gambling services may involve account, identity, payment, security and responsible gambling processes. Cookies or similar technologies may support these processes, but they do not replace any checks, restrictions or controls that may apply to your account or use of the service. If gambling is causing concern, consider using the responsible gambling tools and support information made available through the website.

4. Managing cookies and policy updates

You can manage cookies in several ways. When available, the website cookie banner or preference centre allows you to accept, reject or adjust categories of non-essential cookies. You can also use the privacy, security or cookie settings in your browser to block, delete or limit cookies. Browser settings differ, so you should consult the help information for your particular browser or device.

1. Review the cookie choices presented when you first visit the website.
2. Select the categories you are comfortable allowing, where category controls are available.
3. Open the cookie preference tool again if you want to change your choices later.
4. Use your browser or device settings to delete existing cookies or block future cookies.
5. Check settings across each browser and device you use, because a choice made on one device may not apply to another.

Blocking or deleting cookies may affect the appearance, performance or availability of parts of the website. Essential features, account sessions, saved preferences, security functions and other requested services may not work correctly if certain cookies are disabled. You may also need to make the same choice again after clearing your browser data.

Some browsers and devices offer additional privacy controls, including options to restrict tracking, block third-party cookies or send preference signals. These controls may not affect every technology and may not be recognised by every service. We will consider available signals and settings in accordance with applicable technical and legal requirements.

Changes to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies used, our service providers, legal requirements or the way cookies are managed. When changes are made, the updated version will be published on this page and the date or other notice may be revised where appropriate.

You should review this page periodically so that you remain informed about the use of cookies and similar technologies. If a change requires a new choice or consent under applicable requirements, we will provide an appropriate notice or preference control.

Questions about cookies

If you have a question about this policy, your cookie choices or the handling of information collected through cookies, please use the contact or support options made available on the PlayCroco Casino website. When making an enquiry, avoid including unnecessary passwords, payment details or other sensitive security information.

This Cookies Policy is intended to provide clear general information about cookies used in connection with PlayCroco Casino. It does not change any account terms, privacy information, responsible gambling requirements or other conditions that apply to your use of the website and its services.